1. Who sells to you
This Beauty store is operated by Kokoshungsan Ltd, registered in England and Wales under company number 08105394. Registered office: 128 City Road, London, England, EC1V 2NX. Email: hello@kokoshungsan.co.uk.
2. Products and prices
Listings describe the product, applicable pack size and current price in pounds sterling. Delivery is shown separately before payment. The server recalculates the price and total at checkout, so altered browser data cannot change the amount charged. Product photographs are presentation images; colour and packaging details can vary between production batches.
3. Placing an order
You need a verified Beauty account and a UK delivery address. PayPal processes the payment. An on-screen confirmation acknowledges the order; we then check supplier availability and begin preparation. If we cannot supply an item, we will contact you and offer an appropriate replacement, partial resolution or refund. We do not substitute an item without your agreement.
4. Preparation and delivery
Online checkout currently supports UK delivery only. Supplier preparation is currently expected to take about 7–10 business days before delivery to Kokoshungsan for checking and onward tracked dispatch. Unless a different date is agreed with you, goods will be delivered within 30 days. If a material delay arises, we will contact you so you can agree a revised date or exercise any applicable cancellation right.
5. Consumer cancellation
If you buy as a consumer, you can normally tell us that you wish to cancel within 14 days after receiving the goods, then return them within a further 14 days. Email your name, order number, the items concerned and a clear cancellation statement. You may use this wording: “I give notice that I cancel my contract for order [number], ordered on [date] and received on [date].” Include your name, address and the date of your notice.
6. Returns and refunds
Contact us before returning anything so we can provide instructions. You are normally responsible for return postage for a change-of-mind return. Sealed cosmetics that have been unsealed after delivery may be excluded from change-of-mind cancellation where the seal protects health or hygiene. Bespoke or personalised goods may also be excluded once made to your specification. Faulty, damaged, misdescribed or incorrectly supplied goods remain covered by your statutory rights. Qualifying refunds are made to the original payment method, normally within 14 days after the returned goods are received or you provide evidence of return. Where required, the refund includes the basic outbound delivery charge.
7. Trade and private label
Purchases made wholly or mainly for business use follow the separate trade, delivery and returns terms; consumer cancellation rights may not apply. Private-label and personalised production is separately quoted and does not begin until the specification, artwork, compliance responsibilities, price and timetable are accepted in writing.
8. Cosmetic safety
Follow the directions, precautions, ingredient information and period-after-opening or durability information supplied with the finished product. Check the label before use and do not use a cosmetic if required information is missing or unreadable—contact us first. Stop use and seek appropriate professional advice if a concerning reaction occurs. Product descriptions are cosmetic information, not medical advice.
9. Personal information
We use information you provide to create and secure your account, verify email, quote and fulfil orders, arrange delivery, provide support, prevent misuse and administer trade or affiliate services you request. PayPal processes payment information under its own privacy terms; we store payment and order references rather than your PayPal password. We share information only where needed for payment, delivery, professional support, legal compliance or protection of the service. Contact us to request access, correction, deletion, restriction or another applicable data-protection right, or to complain about how information is handled.
10. Cookies and local storage
The store uses strictly necessary session technology for sign-in, security and checkout, and browser storage to remember your shopping bag. An affiliate referral cookie is created only after the visitor actively allows tracking; declining does not change the price or prevent shopping. You can remove stored data using your browser controls, although doing so may sign you out or clear the bag.
11. Complaints and rights
Email hello@kokoshungsan.co.uk with your order number and the outcome you are seeking. Nothing on this page limits rights or remedies that cannot lawfully be excluded. These terms are governed by the laws of England and Wales, while consumers retain any mandatory protections that apply where they live.